Prioritizing sales and service customer satisfaction across the network
"We at FGP, realize the importance of our team's development in ways that enhance their product knowledge, technical competency, process adherence, and most importantly self-confidence in their field of expertise. Through the Skills Olympics we are able to motivate and challenge our dealer network, ultimately highlighting the importance of customer satisfaction in everything we do. We also look forward to this annual event as it allows us to come together in a fun and educational manner as the FGP family," said Dave Macasadia, FGP VP for Customer Service Operations.
Now in its tenth year, the FGP Annual Sales and Service Skills Olympics is testament of FGP's commitment together with the dealer network to provide the best products and service to its customers. The committee develops a number of challenges simulating real-life scenarios that measure adherence to quality processes for consistent customer satisfaction.
Covering areas such as product knowledge, customer handling, operations management and technical competency, the event recognized the best dealer personnel in seven major categories: Sales Consultant, Service Manager, Dealer Customer Relations Center Manager, Service Advisor, Technician, Parts and Warranty. Competitors will be awarded during the Annual Ford and Mazda Dealer Convention in January 2011.