Text: Eric Tipan / Photos: | posted January 29, 2015 07:26
21 offices with failing marks
The Civil Service Commission surveyed 1,023 frontline offices of various government agencies last year including the Land Transportation Office (LTO), trying to see which has lessened the amount of red tape in day-to-day transactions with the public.
Google defines Red Tape as excessive bureaucracy or adherence to rules and formalities, especially in public business.
The survey shows 39 offices with failing marks and of this number, 21 belong to the LTO.
Failing the surveys means the offices surveyed did not comply with any of the two core areas of Republic Act 9485 or the Anti-Red Tape Act of 2007.
Core 1 stipulates that a Citizen’s Charter is visible to clients at all times and for the office to have and enforce an anti-fixing campaign. Measures include a No Noon Break policy, visible IDs for frontline staff, no hidden transaction costs and the presence of a manned public assistance and complaints desk.
Core 2 deals with the overall satisfaction of the private citizen with the service including the office setup and facilities available.
The proposed February 1 implementation of cashless transactions in LTO offices using a wireless automated teller machine may help the agency in reducing red tape and getting better marks in the future.