Text: Brent Co / Photos: AutoIndustriya.com, Kotz Chie | posted January 05, 2015 14:22
IT system bug results in additional charges for mandatory plate replacement
The first day of the LTO (Land Transportation Office) mandatory vehicle plate replacement application surprised motorists with unexpected extra charges as a result of a technical issue caused by the IT service provider of the agency.
This was confirmed by LTO Assistant Secrectary Alfonso Tan, Jr. to AutoIndustriya.com stating that their service provider is presently debugging the issue. The LTO will be disabling the Plate Production Fee and Clearance Fee being charged to motorists currently renewing their vehicle registration (ending plate #1).
The LTO is fast tracking the implementation of the much-delayed Plate Standardization Program which aims to replace all existing old design license plates with a uniformed design which expires every five years to ensure reflectivity and legibility.
"Our agency personal are currently doing a manual process for plate replacement transactions. The IT system supplier has assured us that the issue will be solved by tonight," said Tan in a text message to AutoIndustriya.com.
The LTO chief however declined to comment when asked whether a refund will be give to those charged with the extra fees.