AUTO INDUSTRY NEWS

Volvo Car Corporation gets J.D. Power award for customer satisfaction

Volvo Car Corporation gets J.D. Power award for customer satisfaction image

Text: / Photos: | posted June 28, 2011 13:42

Top marks for Volvo

The quality demands of Volvo Car Corporation could not be confirmed more impressively as in the latest J.D. Power study for the German market, the Swedish manufacturer comes first in the brand ranking for 2011 - ahead of all the German premium brands and all the Japanese manufacturers that have dominated the competition for many years.

In the study conducted by J.D. Power on more than 17,000 owner evaluations of their vehicles and dealers, Volvo ranked highest in vehicle owner satisfaction among other manufacturers with a score of 841 (on a 1,000 point scale). The study was based on 67 attributes grouped in four measurements of satisfaction: appeal (32%), vehicle quality and reliability (26%), ownership costs (22%) and satisfaction (20%).

Two Volvo models also gained podium places in product ranking. In the medium segment, the Volvo V50 won silver, securing third place in the overall ranking of all models. In the executive class, the Volvo V70 won bronze.

"This is proof of the high level of quality, dependability and service that we offer to our customers", said Stefan Jacoby, President and CEO, Volvo Car Corporation. "We are extremely satisfied with this result since the customers are the experts on the strengths and weaknesses in their cars, and also because premium car customers are particularly demanding."