Solar Transport Automotive Resources Corp. (STAR Corp.), the distributor of BYD vehicles in the Philippines, has launched its 5-star customer service program, a comprehensive after-sales initiative to continuously deliver the best brand ownership experience to the company's customers.
BYD PH Managing Director Mark Andrew Tieng said that the 5-star customer service program is the company's way to show their commitment to BYD owners.
“The 5-STAR Customer Service Program is a result of STAR Corp’s deepening understanding of our customers. This program and all its components is a signpost of our long term commitment to our customers so that they enjoy their BYD vehicles well over the long haul,” said Tieng.
The 5-star customer service program offers: 1) 5-Year Service Warranty; 2) Access to Service Technology, Infrastructure & Facilities Manned by Top-Caliber Service & Automotive Technicians; 3) Genuine Parts and Accessories; 4) BYD Response Operations; and 5) Emergency Roadside Assistance.
According to the company, BYD owners are assured of “worry-free motoring” through their 5-year warranty or 100,000 km coverage. The warranty covers the entire BYD vehicle – from the engine, transmission and other parts.
In partnership with the Automobile Association of the Philippines, BYD PH's 5-star customer service program includes a one-year emergency roadside assistance package for free.
Lastly, the BYD Response Operations (BRO) is the company's approach to “meet and exceed its customers' expectations and provide the services they need wherever they are.” BYD PH explains that BRO is designed to provide expert information, recommendations and solutions to their customers on how to get the best motoring experience from their vehicle.
One of the essential components of BRO is a service hotline, (0917) 650-1111 or 533-8888, that customers can call for any inquiry or concern. At the end of the service hotline is an accommodating BRO who will readily ascertain the customer’s car trouble or situation. BRO shall guide the customer through a step-by-step troubleshooting process until the situation is resolved. If the concern is a minor technical problem, BRO can easily book the customer for a service schedule.