The Department of Transportation and Communications (DOTC), along with the Land Transportation Office (LTO) will soon release the names of delinquent dealers that have misled customers by stating that the their plates are not yet available.
According to DOTC Secretary Jun Abaya, the public has the right to know if car dealerships are shortchanging them and are not fulfilling their services.
“The problem is that the delinquent dealers tell their customers that the LTO does not have new plates, when in fact, they’re the ones who aren’t fulfilling their services. They let months pass despite knowing fully well that the plates are ready – and they even mislead their customers about it,” said Abaya.
LTO Chief Assistant Secretary Alfonso Tan Jr. on the other hand stated that plates for first-time registrants are available on-demand but many of the plates are still unclaimed from LTO offices due to dealers misinforming registered car owners.
“For owners of new motor vehicles whose dealers tell them that the LTO is not ready with new plates: come to our offices so you can claim them yourselves. Your license plates are ready at your place of registration,” said LTO Chief Assistant Secretary Alfonso Tan Jr.
They plan to release the list of dealers in the coming weeks in order for customers to know which ones are actually doing their jobs and the ones who are not.
Every vehicle dealership is regulated by the LTO and can subject a specific dealership a suspension order or revoke their accreditation when warranted.