See a dilapidated and smoke-belching public transmission vehicle? Then the Department of Transportation (DOTr) and the Inter-Agency Council for Traffic (i-ACT) wants you to report it. The two agencies have launched “Sumbong Bulok, Sumbong Usok” (SBSU) Hotline. It is a digital chatbot hotline that may be accessed via the I-ACT Facebook Messenger.

Besides reporting dilapidated vehicles, netizens may also report illegally-parked vehicles, illegal vendors, among others. The DOTr adds that the platform will automatically enable those who will report to post a photo or a video, and identify the location where the violation was committed through GPS.

“This Sumbong Bulok, Sumbong Usok Chatbot hotline is basically citizen empowerment. The success of this platform in helping realize the objectives of our operations will serve as a solid proof that if the government, its people, and technology are put into one, nothing is impossible,” said DOTr Sec. Arthur Tugade.

In addition, DOTr Undersecretary for Road Transport and Infrastructure Tim Orbos said the SBSU hotline shall help expand the enforcement capabilities of I-ACT. According to them, most traffic violators and errant drivers come out and ply the streets at night. The SBSU hotline program will be aided by the Philippine National Police-Highway Patrol Group, Land Transportation Franchising and Regulatory Board, Land Transportation Office, and the Metropolitan Manila Development Authority. These agencies will be receiving, processing, and resolving reports and complaints sent to the SBSU Chatbot Hotline.

Currently, I-ACT is implementing the “Tanggal Usok, Tanggal Bulok” campaign in different parts of Metro Manila, as well as nearby provinces such as Pampanga, Bulacan, and Rizal.