Ford Family Guarantee and parts warehouse to improve customer experience
Ford Philippines today launched new service initiatives designed to provide ease and convenience in owning a Ford vehicle, boosting the overall ownership experience for its customers.
It’s called the Ford Family Guarantee, and Ford owners will get access to a next-generation owner experience with a suite of product and service offerings that aim to build long-term trust and confidence.
“We understand our customers have busy lives and want convenience on their terms. With Ford Family Guarantee, we are committed to take the ownership experience to the next level by making every customer interaction with us easy, convenient, and more personalized – all to deliver on our mission of treating customers like family,” said Mike Breen, Managing Director of Ford Philippines.
Under Ford Family Guarantee are the following service initiatives that Ford owners can avail of:
1) Express Service
Express Service is now available to customers who prefer to have their vehicles serviced in a faster and more efficient way than regular maintenance. The program is designed to be performed within a period of ninety (90) minutes, inclusive of a car wash.
Customers can avail of Express Service by contacting the service department of their preferred Ford dealer. The program covers select Ford vehicle models.
2) Pickup and Delivery
Pickup and Delivery is now available to customers who are interested to have their Ford vehicle serviced without interrupting their day. Participating Ford dealers will pick up the vehicle from the customers, service their vehicles, and bring the vehicles back to the customers’ preferred locations. With Pickup and Delivery, customers can avail of expert maintenance with door-to-door service.
Customers are advised to check with participating Ford dealers their respective terms and conditions for the service, including the area of coverage and fees and charges.
3) Mobile Service Vehicle
Very soon, Ford Philippines will also offer Mobile Service Vehicle, which essentially is a Ford service facility on the go. A mobile service vehicle will provide customers with a convenient option to service their vehicles at specific locations while receiving the same quality and expertise of Ford technicians using genuine Ford tools and parts. Services covered include oil and fluid change, wiper replacement, battery replacement, tire rotations, brake services, and module software updates, among others.
There will also be a parts warehouse that will support the Ford Family Guarantee and is set to be operational by next quarter. It will be one of the biggest parts warehouses in Southeast Asia with an area size of over 13,000 square meters. It can also store up to 37,000 vehicle parts which would mean a better experience for Ford customers as parts will be available when needed at a shorter lead time.
To find out more about the Ford Family Guarantee, log on to www.ford.com.ph or visit your
nearest Ford dealership.