For years, Ford has been plagued with numerous complaints regarding their PowerShift dual-clutch transmissions. The automaker was previously hit with class-action lawsuits in Thailand and Australia last year resulting in fines worth millions. In the Philippines, some customers reported experiencing the same problem.
Ford's problems aren't over yet, especially in their home market: the United States. While Ford has made fixes in the past in order to appease unhappy PowerShift owners, it seems the drama is far from over. In order to address customer complaints, Ford has announced that it would be extending the warranties of select Focus and Fiesta models. In particular, these are models fitte with the infamous PowerShift transmission, code-named DPS6, which is found in both the 2011-2016 model years of the Fiesta and the 2012-2016 model years of the Focus.
“Ford understands and regrets that many customers have been inconvenienced and frustrated by the performance of the DPS6 transmission. Earning and keeping the trust of customers is vital to everything we do. That is why Ford and its dealers have gone to great lengths to improve the performance of the transmission,” said Dave Filipe, Ford's powertrain engineering vice president.
In a statement, Ford says that it will extend the clutch warranties for Focuses built from July 4, 2013, to Nov. 5, 2015 and Fiestas built from July 4, 2013, to Oct. 15, 2014 from five years/60,000 miles (96,560 km) to seven years/100,000 miles (161,000km). In addition, the automaker will also “reimburse customers in this new group receiving extended warranties who have paid for clutch repairs out of pocket.”
Aside from the Focuses and Fiestas mentioned above, Ford said that they will also be reaching out to a “small percentage of remaining affected customers” and provide them with another opportunity to get an important software for free. The important update will provide an enhanced warning to owners if a transmission control module begins to fail. Ford will then replace modules for this group of customers free of charge for up to 10 years. According to Ford, around 84% of affected owners have already received the update.
“While these vehicles always were and remain safe to drive, we regret the inconvenience our customers have experienced,” added Filipe.
The automaker says affected customers will receive a personalized letter from Ford. Focus and Fiesta customers may also visit the local Ford dealer or go to Owner.Ford.com and use their Vehicle Identification Number (VIN) for information on available updates for their vehicles.
While Ford may have announced warranty extensions for affected PowerShift vehicles in the US, it seems no similar action was offered locally. However, Ford Philippines has taken steps in order to prevent any more issues with the dual-clutch PowerShift transmission such as removing the Focus and Fiesta from the local lineup. The automaker also launched the EcoSport locally without a PowerShift option, offering a standard 6-speed automatic in its place.