Hyundai is extending vehicle warranties for over 1.2 million customers across 175 markets globally as part of its social responsibility campaign.
Eligible vehicles with original warranties that expire between March and June 2020 would benefit from a warranty extension for up to three months, according to the automaker. It did note that the warranty extension can vary between countries.
Hyundai's decision comes amid a global reaction to the outbreak of COVID-19, which has caused many countries to take various precautionary measures that include closing non-essential facilities.
"We appreciate that many of our customers may have limited or no access to vehicle servicing during these extraordinary times," said Wonhong Cho, executive vice president and head of Customer Experience Division at Hyundai Motor Company.
With the warranty extensions, the company expects to help address any concerns customers may have about being unable to visit a service center to get vehicle maintenance or warranty repairs while adhering to stay-at-home and physical distancing guidelines set by local/federal governments.
Hyundai says that it considers the well-being of customers and employees as a high priority. The company is closely monitoring COVID-19 developments and complying with measures in local markets to mitigate the spread of coronavirus.
"With these warranty extensions, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months. Not only do we care about our customers' health and safety, we care about the 'health' and safety of their vehicles as well," added Cho.
Warranty Extension for Philippine customers
Hyundai Asia Resources, Inc. (HARI), the official distributor of Hyundai vehicles in the Philippines, said it will extend the coverage of all Hyundai passenger car owners whose warranties lapsed within the Enhanced Community Quarantine (ECQ) period until May 31, 2020.
Hyundai vehicle owners currently enjoy an industry-first 5-year UNLImited mileage warranty.
“The well-being and safety of our employees and customers are our highest priority. We understand that our customers have no access to vehicle servicing during these extraordinary times. We wish to set their minds at ease by extending their warranty coverage,” said Ma. Fe Perez-Agudo, HARI president and CEO.
In a related development, HARI said it was mobilizing support for our front liners with an initial donation of 2,500 personal protective equipment (PPEs) to a leading public hospital. This will be followed by the distribution of PPEs to other public health facilities, and schools and churches where front liners are housed.
“We are closely monitoring COVID developments and we are one with the nation in fighting this epidemic. We are in awe and are grateful to our medical workers who are tirelessly working to protect and care for all their patients. Mabuhay kayo,” added Agudo.
“Stay home, stay safe, and stay together,” she ended.