AutoIndustriya.com / Hyundai Philippines | March 21, 2018 14:00
Customer satisfaction in after-sales service awarded to Hyundai PH
Hyundai Asia Resources, Inc. (HARI) was recently awarded top honors for customer satisfaction in After-Sales Service in the Hyundai Asia-Pacific distributorship network. The award was presented to the company during the recently concluded Asia-Pacific, Africa & Middle East Service Conference held in Singapore.
“We dedicate this award to our Service teams all over the country who proudly embody the promise of Gusto--kung ano ang Gusto mo, Kaya naming ibigay. Kasama ninyo ang Hyundai sa biyahe ng buhay,” said HARI president and CEO Ma. Fe Perez-Agudo.
Hyundai PH outperformed 11 other brands in the five factors that comprise customer satisfaction in After Sales Service. Specifically, the brand stood out in ‘Service Quality’ and ‘Service Facility’ as surveyed by the JD Power Study during the duration of August 2016 to May 2017.
HARI credits its performance to having a boosted service technician training program, and to the Fast Track Service that guarantees 30 minutes of preventive maintenance service repair. Furthermore, they plan to improve services by soon establishing an online appointment system.
This 2018, HARI expects to continue improving on their after-sales service with the launch of the Hyundai Dream Center Philippines. The center is set to be a world-class training hub for automotive technicians, feature an improved Fast Track service, and as a central hub of connectivity for HARI’s 42 nationwide dealerships.