Aftersales services are very important to Isuzu Philippines Corporation (IPC). To ensure that all their dealerships follow the same standards, the company constantly holds the Isuzu Service Skills Olympics (ISSO). Despite the pandemic this year, IPC managed to hold the ISSO, albeit online, and they recently awarded the winners of the event.
“It is very unfortunate that we cannot do our usual ISSO face to face. However, this year, we strive for excellence as we intend to continue to improve the technical skills capabilities of all aftersales staff and personnel. This pandemic caused a major disruption to our business. Please allow me to express my sincere appreciation to our dealers for all your continuous support to our ongoing aftersales programs despite these trying times,” said Mister Wataru Miyamoto, IPC Vice President for Aftersales.
The ISSO was comprised of three categories wherein different aftersales team members competed. These three categories are Parts Staff, Service Advisor, and Service Technician. Each category has equivalent weighted points that are used to determine the Dealer Grand Champion.
Isuzu dealerships from across the country competed to see who’s the best. But at the end of it all, Isuzu Bulacan came out on top. Isuzu Bulacan was represented by Jenalyn Batis – Part’s Staff, Jaypee Cruz – Service Advisor, Deolito Galono – Service Technician, and Christian Japson – Service Technician. Following behind Isuzu Bulacan in the rankings are Isuzu Pasig, Isuzu Iloilo, Isuzu Makati, and Isuzu Cabanatuan, respectively.
IPC congratulates all awardees and is looking forward to new dealers joining future installments. Preparations are also underway for the I-1 Grand Prix – Isuzu World Technical Competition which will be held digitally from November 24 to 26, 2021. Unlike ISSO, this competition will include the participation of other Isuzu distributors from around the world.
So if you’re worried about your Isuzu vehicle’s aftercare service, there’s no need to worry. These guys will take care of your truck.