LTFRB's launches new 24/7 complaint hotline

The Land Transportation Franchising and Regulatory Board has launched a new 24/7 hotline number. To report delinquent public utility vehicles (PUVs), commuters are urged to dial 1342. The LTFRB says that all complaints pertaining to erring PUV drivers and operators such as arrogant drivers, defective taxi meters, hit and run incidents and reckless driving will be entertained. The hotline is currently operational nationwide.

The LTFRB also has SMS and Viber hotlines where you complainants send pictures and videos for evidence. For Globe and Touch Mobile subscribers, the can send their photos and videos to 0917-550-1342 while Smart, Talk n' Text and Sun subcribers will send theirs to 0998-550-1342.

In filing a complaint, the LTFRB will ask the person who reported to the hotline if they are willing to attend a hearing. If they are, the LTFRB will send the complaint to their Legal Division for scheduling and issuance of summons to both complainant and respondent. For complainants who do not want to attend a hearing, the LTFRB will send a Show Cause Order (SCO) or reprimand letter signed by the Chairman. The LTFRB will ask the respondent to reason out and explain why the driver or the operator should not be sanctioned for the reported violation. A response from the driver or operator must be received within 5 days from receipt of the SCO. The complainant will also receive a copy of the SCO and the response letter of the respondent. Sending of summons, SCOs, and reprimand letters are coursed through PhilPost.