The LTO (Land Transportation Office) was under fire online earlier this month after a netizen complained on social media about one of the agency’s requirements for motorists to write down their Land Transportation Management System (LTMS) Portal ID and password on the registration form.

Today, the agency, through LTO Chief Assistant Secretary Teofilo Guadiz III, has released a statement reassuring the public that personal information provided in all transactions is protected and secure.

“The LTO will investigate this incident and will not hesitate to impose applicable sanctions if any employee is found to have violated Republic Act No. 10173 or the Data Privacy Act of 2012,” said LTO Chief Assistant Secretary Teofilo Guadiz III.

LTO assures public of data privacy and protection image

The LTO will draw up the necessary guidelines regarding the acquisition and use of clients’ IDs and any information obtained during the registration process to ensure that the agency and its employees are complying with the Data Privacy Act.

“Although LTO employees can search and start a driver’s license or motor vehicle registration for the client through their LTMS Company Portal user accounts, the Agency and its employees do not access the personal accounts of clients when processing an application,” added LTO Chief Guadiz.

Workstations will be set up in LTO waiting rooms, and technical assistance provided, so all clients’ online transactions are smooth and done with the utmost confidentiality.

“We at the LTO are committed to serving the public to make their transactions proceed in the most expeditious manner while guaranteeing that their personal details are safe and secure at every step of the registration process,” said the LTO chief.

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