Is your driver’s license still on a piece of paper? Well, the Land Transportation Office (LTO) has announced that the longstanding backlog of driver’s license cards has been resolved.
According to the agency, the three million backlogs of driver’s licenses that started in 2013 was fully addressed back in 2017. Instead of issuing paper receipts, the LTO now issues driver’s licenses on plastic cards featuring a five-year validity together with 32 security features.
In order to serve the public better, the agency is also enhancing its IT system to streamline various transactions including new applications and renewal of licenses. One such example of the enhanced system would the Online Personal Appointment and Scheduling System (PASS), where, as the name implies, allows applicants for license renewal to set up appointments online.
Aside from online scheduling of appointments, Driver's License Renewal Offices in malls nationwide are now open on Saturdays as well and can process renewal and student permit application. In order to ease the long queues and address the issue of fixers, the LTO will also deploy self-service driver’s license renewal kiosks in malls across the country.
To address the issue of fake medical certificates, some LTO offices now only accept medical certificates submitted online by accredited clinics and doctors.
Expect to see more improvements in efficiency within the LTO in the coming months and year. The agency aims to further harness digital technology to improve efficiency in service and eradicate corruption and red tape.