In line with its commitment to customers, Mercedes-Benz is implementing a new approach that will enable customers to experience the after-sales brand value of a Mercedes-Benz called My Service.
My Service is the brand promise of Mercedes-Benz After-Sales Service which highlights the connection between individual requirements and the appropriate Mercedes-Benz customer care.
To kick off this After-Sales program, a Mercedes-Benz's Service Expert, Mr. Christian Schmidt, will be in the country to hold a special service clinic for Mercedes-Benz owners on November 12 to 16, from 8:00 am to 5:00 pm at Mercedes-Benz EDSA Greenhills. All Mercedes-Benz owners are invited to avail of a free service check-up from the 'flying doctor'.
“We want to assure customers that they will be taken care of personally and individually even long after their vehicle was purchased. We aspire to have customers feel truly appreciated,” says Ser J de los Angeles, VP After-Sales. “Also as part of our commitment, we have already expanded and improved our facilities to accommodate our growing number of customers and to better serve them.”