Following the incident regarding an erring towing service accredited by the MMDA, the government agency has released guidelines to inform the public. The MMDA has addressed frequently asked questions regarding the matter.

What are the different kinds of tow trucks recognized by MMDA?

There are 2 kinds of tow trucks in MMDA. First is the MMDA Road Emergency Group tow trucks and are only allowed to tow stalled vehicles involved in accidents. The services of these trucks are free of charge.

Second are the MMDA-accredited tow trucks and are not employees for the MMDA. Click here to see the list official list of MMDA accredited tow truck agencies.

Under which situations can MMDA trucks tow vehicles?

The MMDA may only tow stalled vehicles, illegally parked vehicles and vehicles involved in accidents. Towed vehicles shall only be brought to the ULTRA Impounding Area located along Julia Vargas Ave.

How does MMDA define stalled vehicles and illegally parked vehicles?

The agency defines a stalled vehicle as one that is unable to proceed under its own power on a public road, street or thoroughfare in Metro Manila. Meanwhile, an illegally-parked vehicle refers to one which is parked in areas prohibited by existing law or ordinance for parking purposes or those designated by the MMDA and/or the local government units (LGUs) as NO PARKING areas or zones.

The MMDA classifies two types of illegally-parked vehicles. One is the “attended illegally parked vehicle” wherein the driver is present or would appear at any time prior to the actual clamping to the tow truck and who is willing and able to move out the illegally parked vehicle without delay. Another one is an “Unattended illegally parked vehicle” which does not fall under the definition of attended illegally parked vehicle.

Which areas are prohibited for parking?

The MMDA lists all national roads in Metro Manila as no parking zones. Also included are primary and secondary roads of cities and municipalities in Metro Manila that are within six meters of any intersection or curved lane, within four meters of driveways or entrances to any fire station, hospital, clinic and other similar establishment, within four meters of fire hydrants, on the roadside of any legally parked vehicle, pedestrian crosswalks, in front of any authorized driveway, on the sidewalks, paths and alleys not intended for parking, at the foot or near bridges, any place where official signs have been erected prohibiting parking and/or declared NO PARKING ZONE by the MMDA such as the Mabuhay Lanes and other areas duly declared as “NO PARKING ZONE” provided by law or ordinances.

What is the towing process for illegally parked vehicles?

For attended illegally parked vehicles, the MMDA stated that it will NOT be towed but a ticket shall be issued by a traffic constable (or deputized HPG). If the vehicle is unattended, the tow truck driver shall blow the truck's horn five times to alert the owner, then another five times after one minute. If the driver does not respond up by then, the vehicle shall be towed and a notice will be left/entrusted to any traffic officer on duty at the site, or to any responsible person who can give the notice to the owner. The impounding area where the said vehicle shall be towed and impounded should likewise be indicated.

What should I do if my vehicle is stalled due to a flat tire?

The vehicle must be moved to the emergency lane on its own, otherwise it will be towed. In either case, a Traffic Violation Reciept (TVR) will be issued. Changing of flat tires on the roadway is not allowed.

What if my vehicle is stalled due to an empty fuel tank or engine trouble?

Vehicles that run out of fuel may be towed to the nearest gasoline station. Standard towing fees will be applied in accordance with the number of kilometers from the point of origin to the gasoline station. A TVR will also be issued to the driver. Vehicles with engine problems shall be towed if it cannot move on its own or if the driver refuses to move it. A TVR shall likewise be issued to the driver.

Are the towing crew allowed to board an attended vehicle?

The MMDA has made it clear that this is not allowed. If this happens when the driver is present, this must be taken note of and reported as a violation to the MMDA (136).

How much is the violation and towing fee?

Violators shall pay a fine of five hundred pesos plus a standard towing fee shall be collected by both government and private entities. These are subject to the following rates:

Light vehicles (weighing less than 4,500 kgs) – P 1500 for the first 4 km

Medium vehicles (weighing between 4501 kg and 7500 kg) – P 2500 for the first 4 km

Heavy vehicles (weighing 7501 kg and above) - P 4500 for the first 4 km.

In all cases, P 200 shall be charged per kilometer on top of the base fee measured from place of towing to the impounding area.

Who will be responsible for any damage/s obtained by the vehicle during the towing?

The towing company or agency shall be held responsible for losses and/or damages incurred while towing the vehicle. Before the actual towing, the crew should issue a Technical Inspection Report indicating the name of the owner, vehicle’s plate number, type and color, accessories, and a description of the vehicle’s condition.

How do I know if my towing service is accredited by MMDA?

MMDA and those accredited towing services adhere to a strict protocol as mentioned in the procedures above. Motorists must make sure that the tow truck crew are wearing the prescribed uniforms and clearly display their ID cards.

For any complaints, motorists can report to the MMDA Facebook or Twitter page. For urgent matters, dial the MMDA's hotline at 136.