Nationwide dealer network showcase their customer service skills in annual tilt
Mitsubishi Motors Philippines Corporation (MMPC) recently held its annual Mitsubishi Skills Olympics (MSO) at its Calamba City dealership - Best Southern Genesis Motors, Inc. Now on its 19th year, the competition was fielded by more than a hundred 'olympians' coming from MMPC's dealerships nationwide.
Each year the competition gets tougher and more exciting as each dealership aims to be declared as the overall champion. Competitions in the MSO are categorized to showcase the best of vehicle sales, parts sales and after sales skills of the contestants. Moreover, the goal is for each dealership to train their personnel holistically with providing the best customer service in mind.
Through the MSO, dealership front liners' skills are honed to win Mitsubishi's valued customers' satisfaction and loyalty. This is also an avenue in strengthening Mitsubishi Motors' spirit of passion and thus, building friendship and camaraderie among the Mitsubishi family. In addition, the winning service technician and service adviser will get a chance to represent the country in the Mitsubishi Motors Global Service Skills Contest in Tokyo, Japan.
After a day of an intense competition, CT Citimotors, Inc. was declared as the overall champion. CT Citimotors, Inc. garnered the highest points as it bested on most of the categories. MMPC executives headed by its President and CEO, Mr. Yoshiaki Kato congratulated CT Citimotors, Inc. and all the MMPC dealer Olympians for participating in the event and showcasing their best skills.
MMPC with the aim of developing and improving its dealership personnel skills will continue to foster activities that will truly help their front-liners, parts and service personnel gain the best skills.
19th MSO Winners:
Overall Champion: CT Citimotors, Inc.
2nd Place Jabez Motors Corp.
3rd Place Motor Plaza, Inc.
FUSO Sales Competition
1st Place CTI Maynard A. Mamalayan
2nd Place DMC Santiago P. Gaa
3rd Place PMPI Xandro Marcel D.C. Beltran
Sales Hotshot Competition
1st Place CTI Amita E. Ebron
2nd Place CSI Denny David R. Pablo
3rd Place AAC Isagani R. Ducut Jr.
Parts Specialist Competition
1st Place MPI Marlex P. Erana
2nd Place JMC Allan A. Hermoso
3rd Place CTI June Henry V. Pelo
Service Adviser Competition
1st Place CTI Karen Joy T. Labuca
2nd Place CWI Christian W. Bonus
3rd Place DMC Ronnell L. Rebancos
1st Place CTI Robinson B. Santiago
2nd Place FMSB Franklyn M. Santos
3rd Place DCT Jerome C. Ranao
1st Place JMC Ruben C. Bartolome
2nd Place PMPI Rey Ann B. Guanzon
3rd Place DGI Michael R. Peralta