Motor Image Pilipinas, Inc. (MIP), the official distributor of Subaru cars in the country, has officially announced that it had resumed operations.
Starting today, May 18, MIP has opened certain dealerships in Luzon, Visayas, and Mindanao. Meanwhile, dealerships located in the National Capital Region are all scheduled to reopen this coming Wednesday, May 20.
To provide customers a safe and clean environment while they are in the dealerships, MIP put up strict health protocols that will protect both clients and staff. Both customers and staff are required to wear face masks and will have to undergo mandatory temperature checks. Those with body temperatures that exceed 37.5 degrees Celcius will not be permitted to enter the premises and will be asked to seek medical attention. Customers will also have to sign declaration forms when visiting showrooms and service centers.
MIP will be limiting the number of customers that can enter the dealerships in order to ensure safe distancing measures are followed. Markers are in place to establish a physical distancing of at least one meter. During test drives, only a maximum of three people will be allowed per vehicle – the customer, a sales consultant, and security personnel.
Cleanliness and disinfection standards have also been enhanced. Customer lounges, payment counters, sales consultation rooms, parts and services areas, and washroom facilities will be cleaned and sanitized daily at the start and end of the workday. In addition, refreshments will only be served via disposable cups or in the form of bottled water.
For aftersales service, walk-in customers are not permitted for now. Instead, customers are requested to schedule and confirm an appointment via phone or online before having their vehicle serviced. Moreover, customers are strongly discouraged from waiting at dealer service centers and should only return once their vehicles are done being serviced. All customer vehicles will be sanitized before and after each job in order to ensure their cleanliness.
But here's the kicker: they're actually launching a new service that lets customers test their cars without visiting a showroom.
Subaru calls it the 'At-Home Test Drive Service'. Interested customers may register online at https://www.subaru.asia/ph/testdriveathome or call their nearest showroom, book an appointment, and Subaru will bring the car to the client's home for the test drive. All vehicles are thoroughly sanitized before and after test drives, following the strict protocol on all touchpoints. Sales consultants, who have gone through temperature checks, will also be equipped with face masks and hand sanitizers.
The company is also offering customers added value and peace of mind by giving customers who have missed their scheduled periodic maintenance service (PMS) during the ECQ a grace period of 60 days or 2,000 km, whichever comes first. In addition, customers with ECQ-expired warranty claims are given a 60-day grace period which will be subject to validation under Subaru's warranty guidelines.
With more and more and dealerships, customers can now have their vehicles checked and serviced amid the Modified ECQ. However, everyone still has to do their part in maintaining social distancing measures, the wearing of face masks at all times, as well as limiting their trips to only the bare essentials. That way, there is a lesser chance of people spreading or catching the deadly virus.