Auto manufacturers have slowly begun re-opening their dealerships to the public. With “new normal” procedures fast becoming a requirement, Nissan Philippines, Inc. (NPI) has followed suit and is ready to accept customers at full capacity as soon as allowable.
Health and safety measures are carried out even before opening via a wall to wall disinfection process of the entire facility, plus daily sanitation that is done three times in a day. While employees of Nissan are required to wear personal protective equipment (PPE) such as masks, face shields, and gloves, customers will likewise be given masks and disposable gloves at the entrance; this is if they fall below the highest allowable temperature taken with non-contact thermometers. Monitoring of employees for any signs and symptoms will also be done daily.
Sales and service operations will also observe the disinfection guidelines along with physical distancing. For vehicle maintenance, delivery, road-side assistance, test drives, and product demonstrations, only two individuals are allowed inside the car (including the driver). Nissan highly recommends the use of online and telecommunications to schedule appointments to be prioritized for the above-mentioned services. The Nissan Customer Assistance Center is ready to answer customers’ queries and will be there to advise clients of their health and safety guidelines.
“Even though we are entering a “new normal” as an effect of the COVID-19 pandemic, our commitment to provide excellent customer service and experience remains the same. Our priority right now is to keep our customers and employees safe and healthy in our dealerships through these guidelines," said Atsushi Najima, president and managing director of Nissan in the Philippines.
As of May 4, dealerships of Nissan in Ilocos Norte, Isabela, Dumaguete, Palawan, General Santos, Butuan, and Camarines Sur have already resumed sales and services operations. For those in Bohol, Tacloban, Cagayan de Oro, and Iloilo, dealerships have re-opened as well but only on a vehicle service capacity.
For as long as safety guidelines are set, met, and followed, we should have an easier time adjusting to the new normal. With Nissan’s rather stringent protocols, we hope we can get back to visiting their dealerships in no time.