Nissan Philippines Inc (NPI) recently held the first ever Nissan Olympics at the Nissan Training Center in Sta. Rosa, Laguna. The Nissan Olympics sets to identify and recognize the top performing individuals and teams within the nationwide dealer network, in the fields of Sales, After Sales, and the V-Up Program - Nissan’s way of promoting the continuous improvement in business operations.
“The Nissan Olympics is our way of acknowledging the best performing members of the Nissan team, and how these skills have helped differentiate Nissan customer service from a competitive market. In the previous years, the competition mostly focused on After Sales. But, since customer service means a complete customer experience, we opened the competition to other members within the dealer operations, recognizing the excellent contributions of the team,” said NPI President and Managing Director Ramesh Narasimhan
Participants for the Nissan Olympics had to undergo a strict criteria for qualification, and only a handful were chosen to participate from their respective divisions. With the only the best chosen, it allowed the participants to share the skills they had with one another. Aside from the participants, dealer representatives were also present at the event to be able to improve dealership operations.
For the sales category, Nissan Don Chino Roces won first place. Meanwhile, Nissan Commonwealth won first for the after sales individual and second for the after sales group categories. The first place for both best technicians and best service advisers categories were won by representatives of Nissan Mantrade, Following their high standing at the Nissan Olympics, Nissan Mantrade was also able to clinch the championships.
“More than a competition, the Nissan Skills Olympics is a venue for the best members of the team to share their skills with one another. By sharing best practices and striving to consistently enhance our services, we are giving back to our most important stakeholders – our customers.” added Narasimhan.