Nissan launches Express Service, Book-A-Mechanic system
Nissan Philippines Inc (NPI) recently launched their express service in new Sucat dealership. The company claims that the latest offering provides an intelligent, more focused customer engagement, promising ease and convenience for its customers.
"All of these services are in keeping with our commitment to customer service. Part of this new offering will also include industry firsts, such as our Book-A-Mechanic online feature as well as our 30 minutes service guarantee," said Ramesh Narasimhan, NPI president and managing director.
Nissan said that within thirty minutes, clients can expect their cars to be looked over with specialized tools and equipment, along with a coordinated two-man work process flow. Nissan also claimed the service has a computerized digital planning system to manage the workbay load.
With the Book-A-Mechanic system, customers can now book their appointment online via http://www.nissan.ph/owners/nissan-services/value-service. They can also call directly dealer of choice or the 24/7 Nissan Customer Assistance Center (NCAC) at (02)403-6593.
The Book-A-Mechanic system will then provide the client a mechanic as well as a service bay during the appointed time slot.
The Nissan Express Service is currently available in Sucat, Quezon Avenue, North EDSA, Mantrade, Southwoods, Ortigas, Westgate Alabang and Nissan Shaw Mandaluyong.
The company also said that it will be launched to the rest of the Nissan dealerships within 2017.