If there's one thing that motorists complain about every time they take North Luzon Expressway (NLEX) or Subic Clark Tarlac Expressway (SCTEX), it would be the slow RFID scanners. It can get so bad at times that long lines would form at toll plazas just because a scanner can't properly read a vehicle's RFID sticker.

No doubt something had to be done to avoid situations like that from happening every time. Fortunately, NLEX Corporation has been upgrading the system. Since last year, the company began installing new RFID scanners with early detection systems at its toll gates.

Fast forward to today, and NLEX Corporation announced that they have finished putting up RFID with early detection features in 188 toll lanes. Aimed at boosting RFID detection capability and improving customer experience at both NLEX and SCTEX, the project involved a thorough engineering review of the best possible position of the RFID antennas/sensors to quickly detect the RFID stickers placed on vehicles.

NLEX Corporation claims the new RFID scanners can now detect up to three vehicles in advance, and quickly identify, record, and process the toll lane transactions.

NLEX says new RFID scanners are now faster image

“Part of our commitment to our customers is to consistently improve our electronic systems and services, providing them with a better experience each time they travel. Together with the entire Metro Pacific Tollways (MPTC) group, we have made major improvements in our RFID system, ensuring that these systems are updated, and the right processes are in place,” said J. Luigi L. Bautista, president, and general manager of NLEX Corporation.

Aside from upgrading the RFID system, NLEX Corporation also installed contactless terminals at the toll gates in case the RFID scanners experience any glitches. Customers that need to pass through the toll gates will only have to tap their Easytrip cards to avoid unnecessary queuing at the toll plazas. Personnel at toll plazas are also equipped with handheld RFID scanners to process RFID transactions if necessary.

“We welcome these developments and continuous enhancements being undertaken by NLEX and MPTC for the benefit of the motoring public. And we envision that soon, our goal of having 100% cashless transactions in all expressways will become a reality,” said Alvin Carullo, Executive Director of the Toll Regulatory Board.

But do the new NLEX RFID scanners work better? We still noticed difficulty with the readers when one of our colleagues took to NLEX recently. Maybe the company needs to double-check its existing RFID scanners and see if everything is in working order.