With the virus still around and an even more contagious variant spreading, going out isn't exactly the safest thing to do right now. If you do have to go out, you'd want to avoid any unnecessary human interaction. Unfortunately, human interaction is quite necessary when buying or checking out a new vehicle at a showroom. Hyundai, however, wants to change that.
To give car shoppers a humanless service at dealerships, Hyundai has introduced a new robot assistant – DAL-e. DAL-e is a customer service robot that not only looks cute but is also functional. His short humanoid form is said to give a “welcoming appeal”, according to the automaker. The name is an acronym for “Drive you, Assist you, Link with you-experience”. As its long name implies, the robot can communicate with potential customers through its unique interface and platform.
According to Hyundai, DAL-e can recognize when a visitor enters the showroom without wearing a mask and will advise them to wear one. The humanoid can also accompany customers and assist them as they look for their new vehicle. Hyundai adds that DAL-e can even engage in “conversation” with customers through verbal and screen touch commands.
Just like any salesperson, the robot can provide additional vehicle information via the touchscreen on top of its head. DAL-e can also wirelessly connect to a large display at the venue. Thanks to its omnidirectional four wheels, it can move and escort customers to designated spots in the showroom. Interestingly, DAL-e can even ask and signal visitors to take a selfie with it.
“The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots. With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment,” said Dong Jin Hyun, vice president and head of the Robotics Lab at Hyundai Motor Group.
For the time being, DAL-e is only operational in a Hyundai Motor showroom in southern Seoul as part of a pilot program. If the pilot program is successful, the company plans to deploy more DAL-e robots in showrooms in South Korea. There is no word whether the humanoid robot will be deployed in other countries. Still, it would be cute to see DAL-e assisting you the next time you visit any Hyundai showroom.