One hour service, from reception to releasing at newly opened TNESC in Valenzuela
The Oben Group of Companies recently inaugurated their new Toyota North EDSA Service Center (TNESC) along Mindanao Avenue Extension in Valenzuela City.
The TNESC, a first of its kind in the Asia Pacific Region, provides a guaranteed one hour service time from reception to releasing. This allows a shorter waiting time for its clients, which is in favor of today's bustling lifestyle.
It also boasts a first class receiving and waiting lounge, car wash per bay, three technicians per vehicle, a state of the art CCTV camera per bay so customers can check their vehicles each step while waiting at the lounge, as well as an array of services to fit the car maintenance requirements.
“In my 16 years of working in our Toyota dealerships I have commonly observed that the bottleneck of the service process is in the carwash stage because of the idle time in queueing and its distance from the work bay. With a new layout of having a carwash bay for every service lane/work bay, it completely removes the bottleneck and idle time – and this totally cuts the delay in service lead-time delivery to out customers,” said Cosco Oben, president of TNESC.
As a basic procedure for the facility, TNESC ensures the efficiency of the three stages of maintenance:(1) Reception and Receiving, wherein the service advisor communicates with the customer and assess the vehicle; (2) Production Bay, wherein three technicians work per vehicle ensuring the normal 1.5 hour reduced to thirty minutes production time; and (3) Washing Bay, wherein the car gets wash and assess at the same time.
The washing process takes approximately ten minutes. Meanwhile, an additional ten minutes to finish the Documentation Transaction from Billing and Payment. The car and the customer, along with the Service Advisor, will then meet at the Exit Area, cutting down the guaranteed time of one hour service.
The TNESC encourages its customers to set an appointment beforehand so that they could immediately be accommodated by the front lines or service advisors once they enter the facility.