Quarantine rules in different areas of the country have either eased up or have been totally lifted. That means different businesses can resume their operations, and Toyota Motor Philippines (TMP) is one of them. In the interest of everyone’s safety, they are showing us what they have done and will continue to do to protect employees and customers alike.
Right before entering a dealership, everyone’s body temperature will be taken, and those who register higher than normal numbers will not be allowed to enter. With regard to physical distancing, the showroom and service reception areas have been modified to allow the minimum distance of one meter between individuals. Regular and frequent disinfection will also be done in all areas of the dealerships.
TMP will also limit the number of people inside the premises, so depending on the size of the dealership, they will most likely come up with a reasonable and safe number for everyone. In that light, customers are highly encouraged to set appointments with their dealership of choice for servicing jobs. This is to avoid any inconvenience, and can simply be done through the MyToyota PH app that can be found in the mytoyota.ph website.
“While we are facing challenging times, this also presents an opportunity to come back better and stronger, to review our current processes and find improvements, to constantly provide ever better products and services, and to make our team members’, customers’, and partners’ lives safer and more convenient,” says TMP President Mr. Atsuhiro Okamoto. “The new normal will take a while to get used to but together we can overcome this. Stay home, stay safe, and please observe precautionary measures if you need to go out. We are working hard to prepare our dealerships and ensuring that everyone will be safe upon their visit. We look forward to serving our valued customers again. See you at our dealerships!”
As of writing, a good number of TMP dealerships have already re-opened in the country. These include La Union, Isabela, Tuguegarao, Calapan, Puerto Princesa, Camarines Sur, Roxas, Negros Occidental, Tagbilaran, Tacloban, Calbayog, Dumaguete, Aklan, Cagayan de Oro, Iligan, Valencia, General Santos, Kidapawan, and Butuan.
Toyota Financial Services Philippines (TFSP) has likewise taken the effects of the COVID-19 pandemic into consideration, and while some dealerships have returned to service, TFSP has extended customers’ payment terms for insurance policies and coverage durations for warranties whose expiries fell into the Quarantine dates. The same extension is applied for vehicles’ periodic maintenance services as well.
Everyone’s safety and health have become the primary concern for everyone, and it’s good to know that companies are properly gearing up for this “new normal”. With simple and clear guidelines, this may be a testament to why Toyota continues to have the largest network of dealerships in the country.