First beginning in Singapore as their test-bed, Toyota launches the Total-Care Service to efficiently address the servicing needs of ride sharing company fleets.
By working with these ride-hailing companies, Total-care Service gives Toyota the ability to leverage onboard telematics data via a shared information platform and provide services such as fleet management, automotive insurance, and vehicle maintenance packages to further expand the use of ride-hailing vehicles and enhance the driving experience for end users. With this Total-care Service, ride-hailing companies can then provide their driver-partners with more cost-efficient and timely maintenance services.
With Singapore seeing the first iteration of this service, Toyota Motor Asia Pacific Pte Ltd. (TMAP), the sales & marketing regional headquarters of Toyota Motor Corporation (TMC) in Asia, offers the Total-care Service for 1,500 Toyota vehicles owned by Grab Holdings, Inc. (Grab) through its subsidiary GrabRentals. Following the success of this service, TMAP and Grab can then potentially offer this service to other Grab-owned Toyota vehicles across Southeast Asia.
The idea behind this Total-Care Service is to collect and log data via Toyota’s Translog data-transmission device which then transmits data to their Mobility Services Platform (MSP) to consolidate information for future use. This is key to managing ride-sharing fleets as these kinds of vehicles rack up roughly five times more mileage than standard private-owned vehicles.
Ming Maa, President of Grab, remarks "We are excited to work with Toyota to roll out the Total-care Service to our Grab Rental fleet. The ability to meld data analytics with vehicle maintenance will make our rental fleet even safer for our driver-partners, and go toward achieving our goal to raise transport safety standards in the region."
Shigeki Tomoyama, Toyota Executive Vice President and President of Toyota's in-house Connected Company, said "The Total-care Service will help enhance the operational efficiencies of ride-hailing companies and provide even safer, more secure, and better-quality mobility services for drivers and end users. Starting from Singapore, we aim to gradually expand this initiative globally, including other Southeast Asian countries."
The rollout of this system will begin with a stall put up by Borneo Motors Singapore, Toyota’s authorized distributor in Singapore.