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Volkswagen centralizes ASEAN after-sales operations in Malaysia


Malaysia to be hub for after-sales parts for Asia-Pacific region

German automaker, Volkswagen Group has announced the relocation of its regional after sales center for the Asia-Pacific region. Previously, Singapore supplies for the regional retail outlets in the Asia-Pacific Region. The Volkswagen Group, however, decided to relocate it to Malaysia expanding their logistics capacity to almost 50,000 square meters.

"The expansion and the relocation of our regional genuine parts center from Singapore to Malaysia reflect the significance and potential of these growing markets and will lay the foundation for further growth. Malaysia will be the new hub for after sales logistics in the region," said Imelda Labbé, Head of Volkswagen Group After Sales.

“Our new regional logistics center in South-East Asia will allow us to supply parts throughout the region even faster than before. From 2018, directly connected dealerships in Singapore and Malaysia will receive two deliveries per day. This will significantly improve our customer service in the region at the same time as laying the foundation for further growth,” added Marcus Edelmann, Director After Sales for the Volkswagen Group Regional Office in South-East Asia.


Starting on 2018, the company says it will be able provide faster supply of genuine parts to 28 markets in the Asia-Pacific region through their new supplier, Malaysia. Meanwhile, the regional retail outlets will then receive of up to 2 deliveries per day. Work will start on the logistics center on January 2017. There are also plans for the later integration of the after sales activities of other Group brands and the regional pooling of the delivery chain for genuine parts.

These parts will be built in the Port of Tanjung Pelepas (PTP) free trade area in Johor Bahru, at the southern tip of the Malay Peninsula. The automaker says that the direct connection to the port eliminates the need for intermediate handling. As a result, Volkswagen says the logistics processes will become more efficient and environmentally compatible.

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