Nissan PH expands aftersales service with a mobile solution
Don't have time to bring your Nissan to the dealership for its preventive maintenance service (PMS) requirements? Don't worry as Nissan Philippines Inc. (NPI) will soon be bringing their services right to your doorstep.
At an event last night in Makati, Nissan announced that they are launching their new 'Service On Wheels', a mobile solution that delivers scheduled on-site aftersales service.
Nissan Service On Wheels can perform light PMS tasks for customers at home or at their office, provide roadside assistance for motorists in need, as well as deliver spare parts outside of Nissan service centers.
“Service On Wheels is a way for Nissan to extend our expertise in vehicle care outside our service centers. This gives a new and exciting dimension to our reliable services by delivering satisfaction to our customers, wherever they are,” said Atsushi Najima, president and Managing Director of NPI.
Using a modified Nissan Navara, Nissan's mobile service vehicle are operated by two Nissan-certified technicians and comes with a wide array of equipment that will allow them to perform the necessary tasks vehicle diagnosis, replacement of parts (i.e. tires, brakes, and batteries), light repairs and emergency roadside assistance.
The service vehicle comes with an onboard air compressor, floor jack, jack stands, manual oil dispenser, car creeper, bench workshop vice, and even fluid containers In addition, Service on Wheels also has storage compartments which can hold various spare parts or tools.
But how much will the Service on Wheels cost for customers? Nissan has yet to release a specific price matrix although they did mention that the rates for PMS could be the same as in service centers. However, Nissan did mention that there will be a minimal administrative cost on top of the service should customers opt to use the Service on Wheels.
The Nissan Service on Wheels will be rolled out nationwide through select dealerships. Customers can contact the Nissan Customer Assistance Center Hotline at (+632) 8403-6593 or 09276009557 to inquire about Service on Wheels.