It wasn't just the Territory Hybrid Platinum that Ford Philippines revealed today. The Blue Oval also announced the return and expansion of the Ford Family Guarantee. It's the brand's signature aftersales program designed to give Ford owners a smarter, faster, and more convenient way to care for their vehicles.

The renewed program introduces upgraded service innovations that put customer convenience and peace of mind at the center of every Ford ownership journey. Under the Ford Family Guarantee, customers can be assured of comfort, speed, and value when enjoying the many services offered under the program, which centers around seamless convenience, service affordability, and uncompromised quality.

Seamless Convenience

Customers can enjoy a suite of services that are attuned to support their busy lives. Service offerings under this pillar make every customer interaction easy, fast, and personalized, allowing them to get back on the road with minimal disruption to the day.

Services include:

• Online Service Booking: Customers can conveniently book service appointments anytime and anywhere at their preferred Ford dealership. They will also get instant confirmation of their booking, as well as modify their booking on the system.
• Pickup and Delivery: This service is available to customers who are interested to have their Ford vehicle serviced without interrupting their day. Participating Ford dealers pick up the vehicle from the customers, service their vehicles, and bring the vehicles back to the customers’ preferred location.
• Express Service: Express Service is available to customers who prefer to have their vehicles serviced in a faster and more efficient way than regular maintenance. The program is designed to be performed within a period of ninety (90) minutes, inclusive of a car wash.
• Mobile Service Vehicle (MSV): Mobile Service Vehicle is a Ford service facility on-the-go, providing customers with a convenient option to service their vehicles at specific locations while receiving the same quality and expertise of Ford technicians using genuine Ford tools and parts.
• Ford App: With the Ford app (formerly FordPass), customers can connect, control, and manage their vehicles remotely, with features such as remote door lock/unlock, remote engine start/stop, vehicle status, vehicle location, among others.

Service Affordability

For service affordability, Ford recognizes that customers are looking for affordable and competitively-priced aftersales products that deliver value for their hard-earned money.

Offerings include:

• Scheduled Service Plan (SSP): SSP is a prepaid maintenance package designed to cover a Ford vehicle's future periodic service requirements. From routine oil changes to air and fuel filter replacements, the SSP covers the essential costs of regular Ford maintenance. This plan protects customers from future price increases and inflation. Additionally, the SSP is fully transferable to subsequent owners, which can enhance the vehicle's resale value.
• SSP Plus: A first in the industry, SSP Plus offers a 3-year service package covering scheduled maintenance from 20,000 to 100,000 kilometers, which owners can buy at any time. This is designed to give eligible customers who missed purchasing the base Scheduled Service Package (SSP) a valuable second chance to enjoy the same trusted maintenance benefits at great value. It is also perfect for existing base SSP customers looking to extend their coverage, ensuring their Ford stays in top condition for longer — all at a locked-in cost that guards against future price increases.
• Service Price Calculator: Available on the Ford Philippines website and on the Online Service Booking platform, the Service Price Calculator is a helpful tool that allows customers to know in advance the estimated Periodic Maintenance Schedule (PMS) service pricing based on the vehicle model and selected Ford dealer prior to the actual service appointment.

Uncompromised Quality

Lastly, uncompromised quality is about recognizing that customers clamor for genuine and easily available Ford parts and the best teams to look after their vehicles. Under this pillar are service facilities such as:

• Ford Parts Distribution Center: Ford has built a bigger Parts Distribution Center to enhance parts availability and accessibility, with an area size of 13,000 square meters, twice the size of its previous facility, facilitating same-day parts delivery within Metro Manila and nearby Ford dealers and daily delivery in other locations.
• Ford Learning Center: A 1,500 square meter learning facility that serves as the central hub for technical and non-technical training among Ford dealer personnel nationwide. The new facility significantly expands Ford’s training capacity and elevates the delivery of training programs and learning modules with state-of-the-art tools, equipment, and globally aligned processes, ensuring every customer interaction is seamless, professional, and reassuring.

“Ford Family Guarantee is a testament to the many ways we’re improving and innovating the aftersales experience, to make our customers feel they’re part of a family that looks after and cares for them throughout their ownership journey. It is our promise that owning a Ford means never having to worry about where, when, or how you get the care your vehicle deserves,” said Pushparaj Muthusamy, director, Ford Customer Service Division, Ford Philippines.