Ford PH enhances aftersales services for Territory owners

The Territory is one of Ford’s best-selling models in the Philippines, and the Blue Oval wants to make sure the ownership experience is just as sweet as driving it home for the first time.

Ford Philippines has launched the Territory Assure+, which is a comprehensive suite of service initiatives designed to ensure that the Territory ownership experience is convenient and worry-free for both previous and current-generation owners.

Under Territory Assure+, owners can avail of Express Service, which gives them access to fast and reliable periodic maintenance service within just ninety (90) minutes, including car wash.

Territory Assure+ also covers Free Pick-up and Delivery, where customers can have their vehicles picked up from and brought to their preferred location for service maintenance. With Pick-up and Delivery, customers can avail of expert maintenance with door-to-door service. This free service is available within 5-kilometers for Ford dealers in the metro and 8-kilometers for Ford dealers in the provinces.

Territory owners are also entitled to avail of Mobility Support, where they can access loaner vehicles from a Ford dealership while their vehicles are under repair for more than a day, keeping them on the road.

Finally, Territory Assure+ allows owners to enjoy Improved Customer Support with a dedicated e-mail address (ftassure@ford.com) where they can send their product or service-related queries. This e-mail address is on top of the Ford hotline and social media channels that they can also contact for questions.

“Our Territory owners are mostly from the young population who are digitally-savvy, always on the go, and pursue busy and active lifestyles. With the Territory Assure+, we are giving them the confidence and peace of mind in owning their Territory, so they can enjoy every driving moment with their friends and family,” shares Mike Breen, managing director, Ford Philippines.

For more information on the Territory Assure+ program, customers can visit the Ford Philippines website or a Ford dealer nearest them.